Managed
IT Services

We handle your day-to-day IT operations, freeing up your internal resources, and ensure reliable IT performance through clear SLAs, proactive monitoring, and personalized support.

From analysis to operation: Managed IT services & consulting for your company

An operating model that measurably

With Unimission, you don’t get generic, anonymous support—you get a clearly defined operational model for your IT. We continuously monitor, manage, coordinate, and optimize your systems—tailored to your requirements, priorities, and operating hours.

Fewer internal escalations and less operational burden

Faster response and recovery times

Greater stability and better predictability

Clearly defined responsibilities

Greater safety during operation

Scalable services for growing environments

It's all about you

Our Managed IT Services - your benefits

Hand over the operational responsibility of your IT infrastructure to Unimission with peace of mind. We provide our managed services at various levels and operating times via a service level agreement (SLA). This relieves your internal IT department, which can then concentrate on business-relevant projects. In addition, potential incidents are detected at an early stage and routine tasks such as release management, backup management and security management take place in regular and defined time windows.

Service Desk & User Support

Support for users and teams, structured ticket handling, personalized support, and remote and on-site assistance as needed.

Security Operations

Patch and update coordination, security hardening, endpoint and perimeter protection, support for security-related operational tasks.

Cloud services & IT infrastructure

Operation of hybrid infrastructures, coordination of platforms, servers, network components, and cloud-based services.

Monitoring & Operational Stability

Proactive monitoring, incident detection, defined escalation procedures, and ongoing monitoring of critical systems and services.

Workplace & Device Management

Support for clients, user environments, Microsoft 365, endpoints, and modern workplaces.

Backup & Recovery

Monitoring and managing backup jobs, providing recovery support, and safeguarding business-critical data and systems.

Your mission, our mission

We don't just offer managed IT services - we are your strategic technology partner.

Customized IT solutions

No standard packages, just exactly what you need

Fast response times & reliable service

Your IT in safe hands

We solve what others cannot

IT problems? We will find a solution!

Security & Compliance

Data protection compliant & future-proof

Technology partnerships with top providers

Microsoft, SolarWinds, Sophos, Acronis, Fortinet & more

Guaranteed availability of IT services

With a Service Level Agreement (SLA)

Why leading companies rely on Unimission

First-hand experience and opinions from our customers and partners

Customer service agents working in a call center with headsets, focused on providing support.
Close-up of a professional handshake between colleagues in a modern office setting, symbolizing agreement.

Managed Services with Clear Service Levels

Our services are delivered based on defined service levels. Depending on your needs, we provide support during business hours or through extended operating models, including 24/7 coverage for critical environments. This ensures that the service fits your organization—not the other way around.

Defined response times

Clear service levels ensure that requests and incidents are handled within agreed-upon timeframes.

Clear escalation and communication channels

Responsibilities, reporting procedures, and escalation protocols are clearly defined so that no time is wasted in an emergency.

Appropriate operating hours based on criticality

From standard business hours to extended operating models or 24/7 support for critical environments—the service is tailored to your actual needs.

Any questions?

Let us talk!

Get a no-obligation consultation now - we will find the right managed IT solution for your company!

Use IT that is reliable, secure and efficient - without any effort on your part.
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