Managed
IT Services
We handle your day-to-day IT operations, freeing up your internal resources, and ensure reliable IT performance through clear SLAs, proactive monitoring, and personalized support.
From analysis to operation: Managed IT services & consulting for your company
An operating model that measurably
With Unimission, you don’t get generic, anonymous support—you get a clearly defined operational model for your IT. We continuously monitor, manage, coordinate, and optimize your systems—tailored to your requirements, priorities, and operating hours.
Fewer internal escalations and less operational burden
Faster response and recovery times
Greater stability and better predictability
Clearly defined responsibilities
Greater safety during operation
Scalable services for growing environments
It's all about you
Our Managed IT Services - your benefits
Hand over the operational responsibility of your IT infrastructure to Unimission with peace of mind. We provide our managed services at various levels and operating times via a service level agreement (SLA). This relieves your internal IT department, which can then concentrate on business-relevant projects. In addition, potential incidents are detected at an early stage and routine tasks such as release management, backup management and security management take place in regular and defined time windows.
Service Desk & User Support
Support for users and teams, structured ticket handling, personalized support, and remote and on-site assistance as needed.
Security Operations
Patch and update coordination, security hardening, endpoint and perimeter protection, support for security-related operational tasks.
Cloud services & IT infrastructure
Operation of hybrid infrastructures, coordination of platforms, servers, network components, and cloud-based services.
Monitoring & Operational Stability
Proactive monitoring, incident detection, defined escalation procedures, and ongoing monitoring of critical systems and services.
Workplace & Device Management
Support for clients, user environments, Microsoft 365, endpoints, and modern workplaces.
Backup & Recovery
Monitoring and managing backup jobs, providing recovery support, and safeguarding business-critical data and systems.
Your mission, our mission
We don't just offer managed IT services - we are your strategic technology partner.
Customized IT solutions
No standard packages, just exactly what you need
Fast response times & reliable service
Your IT in safe hands
We solve what others cannot
IT problems? We will find a solution!
Security & Compliance
Data protection compliant & future-proof
Technology partnerships with top providers
Microsoft, SolarWinds, Sophos, Acronis, Fortinet & more
Guaranteed availability of IT services
With a Service Level Agreement (SLA)
Why leading companies rely on Unimission
First-hand experience and opinions from our customers and partners
Unimission AG has proven to be an invaluable asset, effectively serving as a genuine extension of Solarwinds' newly established presence in Switzerland. Together, they have forged a formidable alliance, delivering unparalleled results and contributing significantly to the success of Solarwinds' operations in the country".
The response is always quick when we need it. We are very happy with the changes made and the excellent advice given for our needs. With Kurt Balanica as our direct communication partner, we have found a person we can fully trust, with whom we enjoy working and who advises us very professionally. Thank you very much, Kurt, and the rest of Unimission. We can highly recommend your service".
By handing over operational responsibility to Unimission, we now have more time and resources for our actual core business. We are pleased that our decision to purchase the IBM Power resources as a service was the right one and we would like to thank Unimission AG for their professional support."
The productive collaboration with other service providers and the resulting optimization of costs and efficiency round off the professional overall picture."
Managed Services with Clear Service Levels
Our services are delivered based on defined service levels. Depending on your needs, we provide support during business hours or through extended operating models, including 24/7 coverage for critical environments. This ensures that the service fits your organization—not the other way around.
Defined response times
Clear service levels ensure that requests and incidents are handled within agreed-upon timeframes.
Clear escalation and communication channels
Responsibilities, reporting procedures, and escalation protocols are clearly defined so that no time is wasted in an emergency.
Appropriate operating hours based on criticality
From standard business hours to extended operating models or 24/7 support for critical environments—the service is tailored to your actual needs.
Any questions?
Let us talk!
Get a no-obligation consultation now - we will find the right managed IT solution for your company!