1. general
Unimission AG, Hofwisenstrasse 50a, 8153 Rümlang, Switzerland, is the operator of the website www.unimission.ch
and the provider of the services described therein. We process personal data in connection with this website in accordance with Swiss data protection law (revDSG). Data protection declarations specify the duty to provide information in accordance with Art. 19 DSG.
The protection of your personal data is important to us. In this privacy policy, we inform you about what data we collect on www.unimission.ch, for what purposes we process it, to whom data may be disclosed, and what rights you have. This privacy policy may be amended from time to time. The current version on this website applies.
Contact for data protection issues: servicedesk@unimission.ch
Data protection request: Submit a data protection request here.
Note on customer services (B2B/FINMA): When providing services to customers (e.g., managed services, monitoring, support), Unimission often processes personal data as a processor on behalf of the customer. In such cases, the contractual provisions (e.g., DPA/AVV, MSA/SOW, SLA) apply.
2. collection, use and processing of personal and company-related data
2.1 Server and usage data (log files)
When you visit www.unimission.ch, certain data is automatically stored on our servers or on the servers of service providers we use (e.g., hosting, security, and web analysis services). This is done in particular for the purposes of system security, system administration, error analysis, misuse prevention, and—if activated and permitted by you—to analyze and improve our website.
This may include the following information:
- Name of your Internet service provider
- IP address (usually)
- Version of your browser software
- Operating system of the end device
- Date and time of access
- Website/URL from which you visit www.unimission.ch
(referrer) - pages/files accessed
- Search terms that led you to www.unimission.ch
(if submitted)
Depending on the configuration and context, this data may allow conclusions to be drawn about a specific person (e.g., IP address). We do not use this data to directly identify visitors, but we reserve the right to analyze log data in the event of security incidents or misuse.
2.2 Contacting customers and forms (including CRM/marketing)
When you contact us via forms, email, telephone, or other channels, we process the information you provide (e.g., name, company, position, contact details, content of the inquiry) in order to process your inquiry, initiate an offer/contract, and communicate with you.
Depending on the purpose, this data may be stored and further processed in our CRM/marketing system (e.g., appointment scheduling, lead management, documentation of communication).
2.3 Chatbot and storage of transcripts
We use a chatbot (HubSpot) on our website. When you use the chatbot, your entries and technical metadata (e.g., timestamp, page context) are processed. Chat transcripts are stored so that we can track inquiries, provide support, and improve chatbot logic and service quality.
Please do not send passwords, access data, or particularly sensitive personal data (e.g., health data) via the chatbot.
2.4 Support / Ticketing
We use Jira Service Management for support and service processes. In doing so, we process the personal data required for ticket processing (e.g., contact details, ticket content, communication history, attachments if applicable).
2.5 AI-supported functions and automation
We use AI-supported functions in various tools (e.g., in Microsoft 365 Copilot, monitoring/security correlation, marketing assistance functions, chatbot support). This may involve automated evaluations (e.g., classification, prioritization, suggestions).
In connection with this website and the marketing/contact processes, we do not make any exclusively automated individual decisions with legal effect or comparable significant impairment. Should this be the case in exceptional circumstances, we will inform the person concerned in accordance with the revDSG and enable a review by a natural person.
2.6 Your rights regarding your personal data
Within the scope of applicable data protection law, you may in particular:
- Request information about whether and what personal data we process about you
- Request correction of inaccurate data
- request deletion or restriction of processing under certain conditions
- object to processing, insofar as this is provided for by law or based on overriding interests
- revoke consent given at any time with effect for the future (e.g., marketing)
- request the disclosure or transfer of the data you have provided to us, provided that the legal requirements are met (data disclosure/transfer)
- file a complaint with a competent supervisory authority
You can submit a data protection request via this link: Submit a data protection request here.
To exercise your rights or if you suspect a data protection violation, please contact us at: servicedesk@unimission.ch.
3. Disclosure to third parties / service providers / contract processors
Your data will only be passed on if this is necessary for the purposes stated, in particular to:
- Hosting and infrastructure service provider (hosting in Switzerland; green data center)
- CRM/marketing/communications service provider
- Analysis/marketing service providers (e.g., Google, LinkedIn—depending on consent)
- Support/ticketing service providers (e.g., Atlassian/Jira Service Management)
- Authorities/courts, insofar as we are legally obliged to do so
When we use external service providers, we take contractual and organizational measures to ensure that processing is carried out in accordance with legal requirements (e.g., confidentiality, binding instructions, TOMs). We only disclose personal data to the extent necessary for the respective purposes.
Disclosure abroad: Depending on the services used, personal data may be processed outside Switzerland (e.g., by providers with locations/support structures abroad). Where necessary, we take appropriate protective measures (e.g., contractual guarantees and additional technical/organizational measures).
4. information, deletion and correction
You can request information about your data stored by us at any time. For this purpose, we ask you to send a request for information by e-mail to the address below. Together with the request, a proof of identity to the same address is required.
You have the right to request the deletion or correction of your data at any time. You are also entitled to revoke your consent to the use or processing of personal data at any time with future effect. Please contact us by email at servicedesk@unimission.ch,
, or info@unimission.ch.
Stored data will be deleted by us when it is no longer needed for the specified purpose.
Regarding the deletion of data, it is important to note that we are subject to certain legal obligations, which provide for a retention obligation for certain data. We must comply with this obligation. If you wish to delete data that is subject to the legal obligation to retain data, the data will be blocked in our system and only used to fulfill the legal obligation to retain data. After expiry of the retention period, your request for deletion will be complied with.
5. data security
We take appropriate technical and organizational measures (TOMs) to ensure a level of protection for the security of the personal data we process that is appropriate to the risk involved. These include, in particular, access restrictions, authorization concepts, logging, data backup, and encryption where appropriate. Nevertheless, absolute security cannot be guaranteed.
Access to our website is secured by transport encryption (TLS/HTTPS).
Employees and external service providers who have access to personal data in the course of their work are contractually bound to confidentiality and compliance with data protection regulations.
6. cookies
We use cookies and similar technologies to facilitate the use of our website. These can enable technically necessary functions and—if activated and permitted by you—serve analytical and marketing purposes.
We use a consent management tool (GDPR Cookie Consent, HubSpot) that allows you to control cookie categories (e.g., necessary, functional, analytics, marketing) and adjust or revoke your consent at any time (via "Cookie Settings" on the website).
Disabling certain cookies may mean that not all functions of the website can be used to their full extent.
7. plugins
7.1. LinkedIn
LinkedIn technologies may be used on our website (e.g., social plugins or the LinkedIn Insight Tag for campaign measurement). In doing so, LinkedIn may receive technical data (e.g., IP address, browser data, event data). For more information on processing by LinkedIn, please refer to LinkedIn's privacy policy.
You can find this information at: LinkedIn Privacy Policy
7.2. Google (Analytics/Ads/Remarketing/Tag Manager – depending on setup)
Google services may be used on our website (e.g., Google Tag Manager, Google Analytics, Google Ads Conversion Tracking, Remarketing). Depending on the service and consent, cookies may be set and usage data may be processed.
Google Tag Manager: Tag Manager is used to manage website tags. It can process technical data and trigger tags, which in turn collect data.
Google Analytics: Used for web analysis (e.g., reach, usage, optimization).
Google Ads/Remarketing: Used to measure campaigns and display interest-based advertising.
You can revoke your consent at any time via the cookie settings. In addition, Google provides opt-out options depending on the service.
7.3 HubSpot (forms, CRM, marketing, chatbot)
We use HubSpot for forms, CRM, marketing communications, and the chatbot. Personal data may be stored in HubSpot and used to process your request, communicate with you, and optimize our processes (including storing chat transcripts).
8. changes
Changes to this privacy policy will be published on this page. In this way, you can inform yourself at any time about what data we store, how we collect and use it. You can save and / or print the privacy policy here.
9. revocation
Using the link below, you can revoke your consent to the use of 3rd party cookies.
